Frequently Asked Questions
Everything you need to know about our physician-dispensed skincare and shipping policies.
What makes ALASTIN Skincare products unique?
Our products feature patented TriHex Technology®, a proprietary blend of active peptides and botanicals specifically engineered to clear out old collagen and elastin while supporting the skin's natural ability to produce new, healthy elastin and collagen.
How long will it take for my order to arrive?
Orders typically process within 1-2 business days. Standard shipping generally takes 3-7 business days within the continental United States. You will receive a tracking number via email once your package has shipped.
What is your return policy?
We offer a 30-day money-back guarantee on products purchased directly from our website. If you are not satisfied with your purchase, please contact our customer service team to initiate a return for a full refund, excluding shipping fees.
Are ALASTIN products safe for use during pregnancy or breastfeeding?
While our products are formulated with high-quality ingredients, we always recommend consulting with your physician or obstetrician before starting any new skincare regimen during pregnancy or while breastfeeding.
Can I use ALASTIN products after a cosmetic procedure?
Yes, many of our products, such as the Regenerating Skin Nectar, are specifically designed to be used pre- and post-procedure to support the skin's natural healing process and enhance overall results.
Do you test your products on animals?
No, ALASTIN Skincare is a cruelty-free brand. We do not conduct animal testing on any of our products or ingredients.