Returns & Exchanges
We want you to be completely satisfied with your ALASTIN Skincare purchase. If for any reason you are not happy with your products, we offer a 30-day return policy for a full refund on items purchased directly from our website.
Initiate Your Return
Visit our online Returns Portal and enter your order number and shipping zip code to start the process.
Prepare Your Package
Carefully pack the items in their original packaging and include the provided return authorization slip inside the box.
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing